WEBSITE REDESIGN & DEVELOPMENT

The Mercury Collective

The Mercury Collective needed a website that could better communicate a nuanced Salesforce service offering while modernizing the brand and improving lead-generation potential. The original site had a functional baseline, but its content structure, service hierarchy, and visual presentation made it harder than necessary for users to quickly understand what Mercury offered, and how those offerings mapped to real business needs.


I led the project across UX, UI, branding, and development, taking early visual ideas and turning them into a fully designed and developed WordPress website that clarified the company’s positioning and created a more scalable digital experience.

Visit Website —>

Tools

  • Figma

  • Adobe Creative Suite

  • Wordpress + Elementor

My Role

  • UI/UX Designer

  • Brand Designer

  • Web Developer

  • Led the end-to-end design and development of the site, including:

    • UX Research

    • Information Architecture & Sitemap

    • UI/UX Design

    • Responsive Web Development

COLLABORATORS

  • Social Gaines (Marketing Agency)

  • Mercury Leadership

  • Led the end-to-end design and development of the site, including:

    • UX Research

    • Information Architecture & Sitemap

    • UI/UX Design

    • Responsive Web Development

Timeline

  • Approximately 3-5 Weeks

Business Impact

The redesign transformed Mercury's site from a static informational site into a scalable marketing platform designed around the goals of growth and client acquisition. Key improvements included:

01 - CLEARER SERVICE COMMUNICATION

The new service architecture organizes offerings into three distinct categories — Configuration & Customization, Automation & Optimization, and User Management & Support — making it significantly easier for potential clients to understand what Mercury offers.

02 - IMPROVED CONVERSION PATHWAYS

Strategically placed calls-to-action and improved page hierarchy guide visitors toward the most important actions, such as contacting the company or exploring pricing plans.

03 - STRONGER BRAND CREDIBILITY

The updated visual design and logo establish a more modern, professional brand presence, helping Mercury position itself as a trusted Salesforce partner.

04 - SCALABLE CONTENT STRUCTURE

The redesigned CMS structure allows the team to easily publish new resources, case studies, and articles, supporting ongoing marketing and SEO growth.

The Challenge

Mercury’s old website presented valuable information, but the experience felt fragmented.

KEY ISSUES:

  • The service model was visible, but not framed in the most strategic/intuitive way.

  • Users had to work too hard to understand how Mercury’s offerings related to their stage, problem, or platform needs.

  • The visual system lacked a strong, differentiated identity.

  • Key pages relied on dense layouts, repetitive structures, and generic presentation patterns that reduced scannability.

The redesign needed to do more than “look better.” It needed to make the business easier to understand.

My Process

01

Starting Point

Before I joined the project, another designer had already explored some space-oriented UI concepts. That early direction helped establish a visual mood, but the site still needed a stronger content structure, and a clearer translation of Mercury’s services into a user-friendly web experience.

My role was to take that early design direction and drive it to completion by:

  • refining the visual language

  • clarifying page hierarchy

  • developing a stronger service framework

  • building the final site in WordPress

02

Research & Strategy

To better inform the redesign, I reviewed competitor sites and adjacent B2B businesses to understand how they:

  • explain complex technical services

  • structure service pages for non-technical decision-makers

  • balance credibility with clarity

  • guide users toward contact and pricing decisions

One consistent takeaway was that many service firms talk in features, but not in frameworks. That insight shaped my approach: instead of simply listing capabilities, the new site needed to organize Mercury’s work into a structure that made sense from the client’s perspective.

UX PROBLEM

The old Services page was informative, but it grouped Mercury’s work under broad internal categories:

  • Configuration & Customization

  • Automation & Optimization

  • User Management & Support

Those categories were valid, but they read more like capability buckets than a strategic client journey. They told users what Mercury can do, but not as clearly when a prospect would need each type of support. In other words, it was harder for new visitors to identify the right entry point.

Prominent Hero Section

Product Action Block

REDESIGNED SERVICE ARCHITECTURE

Instead of organizing the site primarily around internal service functions, I helped restructure the experience around four strategic service pillars:

  • Platform Assessment

  • New Implementation

  • Platform Enhancement

  • Fractional Admin Team

The goal was to give users clearer pathways based on where they were in their Salesforce lifecycle: 1) assessing an existing system, 2) launching a new implementation, 3) improving an existing platform, or 4) getting ongoing admin support. Within that structure, Fractional Admin Team then broke down into more specific recurring support areas:

  • Configuration & Customization

  • Automation Maintenance

  • Data Management

  • User Support & Training

Prominent Hero Section

Product Action Block

03

UI Design

Visually, the redesign moved the brand toward a more confident, polished, and modern B2B presence.

The final interface used:

  • dark, high-contrast hero sections

  • bold type and stronger hierarchy

  • blue-to-purple gradients and abstract geometric forms

  • cleaner card systems

  • more structured section spacing

  • clearer CTA placement

The result felt more distinctive and intentional than the previous site, while still remaining professional and accessible.

A few UI Highlights:

Hero Section with Clear Value Proposition and CTA

UI Improvements:

  • Large, high-contrast headline for instant clarity

  • Subheadline reinforcing trust and positioning

  • Prominent CTA (“Get Started” and Contact Form) above the fold

  • Background imagery with gradient overlays for readability

UX Impact:

Users can now understand the offering within seconds, and take immediate action.

Prominent Hero Section

Product Action Block

Services Page — Anchor-Based Navigation System:

The Services page uses top-level cards as anchor navigation, allowing users to jump directly to specific service sections, each with a consistent structure for quick scanability. They are: Platform Assessment, New Implementation, Platform Enhancement, and Fractional Admin Team

UX Impact:

Users can self-select their path immediately, turning a long-form page into a more controlled and navigable experience.

Product action block: Upsells, Bundle Options, Value Props

Product Action Block

Pricing Page — Tiered Comparison with Visual Emphasis

The Pricing page uses a tiered card layout to guide decision-making through clear structure and visual differentiation. It includes:

  • Four pricing tiers displayed side-by-side

  • “Starship” plan highlighted with gradient styling

  • Monthly vs yearly toggle for flexibility

  • Consistent CTA placement across all plans

UX Impact

Creates a clear comparison framework while subtly guiding users toward a preferred option.

Features Section: Visual Hierarchy, custom iconography, Contrast-Ratio adjustments

Product Action Block

About Page — Structured Storytelling + Leadership Credibility

The About page balances company storytelling with structured leadership presentation to build trust and help establish credibility. It includes:

  • Clear “Origin Story” section

  • Supporting imagery to humanize the brand

  • Leadership team displayed in consistent profile cards

  • Visual separation between story and team sections

UX Impact

Builds trust by pairing mission + real people, helping users feel more confident in engaging with the company.

Features Section: Visual Hierarchy, custom iconography, Contrast-Ratio adjustments

Product Action Block

04

Development

This project also stands out because I didn’t stop at design — I built the site as well. Owning both the design and development helped preserve the intent of the UX work and allowed for tighter alignment between concept and final product.

Using WordPress + Elementor, I translated the final designs into a responsive marketing site, creating the production experience myself.

That included:

  • page builds in Elementor

  • responsive adaptation across templates

  • reusable layout systems

  • implementation of the final service architecture

  • content styling and visual consistency across pages

Key Takeaways

01 - Designing Around the User’s Mental Model Matters More Than Internal Structure

One of the biggest shifts in this project was moving from internal service categories to a lifecycle-based framework (Platform Assessment → Implementation → Enhancement → Ongoing Support). This reinforced how important it is to structure experiences around how users think, not how a business organizes itself internally.

02 - Visual Design Is Only Effective When Paired with Strong Information Architecture

Early design concepts established a visual direction, but without clear structure, the experience lacked clarity. This project reinforced that UI alone doesn’t solve UX problems — strong hierarchy and content organization are what make a design truly effective.

03 - Owning Both Design and Development Improves Final Product Quality

Designing in Figma and then building in WordPress + Elementor allowed me to maintain tighter control over spacing, responsiveness, and interaction patterns. This end-to-end ownership ensured the final site stayed highly aligned with the original UX vision.

Let’s Collaborate

Harrington

©

Daniel Harrington

2025

Let’s
Collaborate

©

Daniel Harrington

2025

Let’s
Collaborate

Harrington

©

Daniel Harrington

2025